Cancellation and Refund Policy – Vriksh Valley

Refund Eligibility

Refunds are eligible for all Vriksh Valley live plants, planters, tools, and accessories if requested within 7 days of delivery. Approved refunds will be credited nto original payment method within 5-7 days..

Refund Process

Refunds are issued via reversal to the original payment method. Once approved, the refund will be processed within 7-10 working days.

Return Period

Customers must request a return or refund within 7 days of delivery. Requests made after this period will not be eligible.

Replacement Policy

Replacements are provided only if you share an unboxing video showing the item's damage or defect. This helps us verify the condition of the product at the time of delivery and process your request promptly.

Important Guidelines

• Inspect your order immediately upon delivery
• Record an unboxing video for high-value or fragile items
• Report any damage or defect within 48 hours of delivery
• Contact our support team with photographic or video evidence

Non-Refundable Items

The following items are not eligible for refund or replacement:

• Plants damaged due to improper care after delivery
• Products not reported within the stipulated timeframe
• Items without proper documentation (photos/videos)

Order Cancellation

You can cancel your order before it has been dispatched by contacting our customer support team. Once the order is shipped, cancellation is not possible. However, you may initiate a return as per our return policy.

Contact for Cancellations and Returns

For all cancellation and return queries, reach us at:
Phone: +91 92047 45612
Email: vrikshvalley@gmail.com
Our team is available to assist you with your concerns.